Currently, we are trying to keep running HECreative as normal. We’ve had to relocate our studio to our home as our regular studio building is closed for the foreseeable future owing to the pandemic, which means that things might be a little slower than usual but we’re doing our best to keep ourselves afloat in these unprecedented times. We hope you’re keeping safe too.
At the moment we are trying to limit our runs to the post office to keep ourselves safe and well. We aim to ship all orders the week they are received, and pre-orders the day that the products arrive. If you have any questions about specific shipping dates, please get in touch.
Our Standard Shipping orders in the UK are taking a little longer to arrive at the moment due to the Royal Mail backlog. You have the option to upgrade your UK shipping to Royal Mail Signed For, which allows for tracking and will require a signature or photography upon delivery.
All of our Standard Shipping International Orders are sent using Royal Mail Standard International Shipping. This does not include tracking. International Orders at the moment are taking up to eight weeks from dispatch to arrive, due to an international backlog from the pandemic. If you choose Standard Shipping, we have no way of tracking your order and it will just be a case of waiting.
You have the option to upgrade your International Shipping to Royal Mail International Tracked & Signed, which has an aim of 5 to 7 working days delivery, and requires a signature upon delivery. At the moment these seem to be arriving on time.
If you have any questions about deliveries or orders during this time please drop us a line at firstname.lastname@example.org.
We hope you’re all keeping safe and well at the moment,
Phil and Charlotte